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For communicating with international customers, English is usually used. For communicating with domestic customers, Chinese is used.

You can send us relevant design materials, reference pictures, etc. by email. If it is a physical reference sample and related raw materials, etc., you can send them to us by express delivery.

We are good at 1.5, 3, 5, 7, 10, 12, 14, 16 gauges.

100% Cotton
100% Organic Cotton
100% ethically sourced cashmere
100% Extra Fine Merino Wool
Acrylic
traceable viscose
Cotton-Acrylic
Recycle Cotton & Polyester

Yarn suppliers usually have some regular colors to choose from. If your quantity is relatively large, you can customize yarn by referring to the PANTON color card. There is also a normal color difference between the customized yarn color and the PANTON color card.

Sample making time varies depending on the style and quantity, but in general, a common style will only take about 2 working days if all the relevant design information and raw materials are available.

We will make samples according to the quantity required by the customer. However, for each type of sample, one more piece will be made and kept in the factory to facilitate the customer to refer to the sample for mass production when placing an order.

Making samples without charge is actually a pseudo-proposition, we all understand that the cost of sweater samples is very high, if the customer only do samples without ordering, no factory can afford for a long time, the factory may make samples for the old customers do not charge, but the later will be the cost of this cost is calculated in the relevant big goods, in fact, are charged.

At present, some of our customers deposit a certain amount of money in the factory specifically for sample development. You can also deposit some development fees in the factory according to your actual situation.

Our factory quotes according to the customer’s actual sample making needs, and only charges the relevant actual cost, this cost is no longer passed on to the future big goods, the sample making fee will not be refunded.

First, provide your requirements, including design, quantity, specification, yarn, size, etc. If there is a reference sample garment, it can also be delivered to our factory by express. Then we will provide you with a quotation. After the quotation is approved, you pay the sample fee. We start making a small sample. After the small sample is confirmed, we will start making the sample.

At present, our foreign customers generally use DHL and pay the express delivery fee on delivery. If you don’t have a DHL account, you can pay the express delivery fee to us and we will pay it on your behalf.

At present, our factory supports EXW and FOB.

The main way for our factory to receive international orders is by email.

Under normal circumstances, we will reply to orders within 24 hours. There may be some delay during holidays. If you don’t receive a reply, please check whether your sending was successful.

After our factory receives the order, if there is a problem with the agreed delivery time, we will bring it up and negotiate a new delivery time amicably.

Under normal circumstances, different sweater styles have different minimum order quantity requirements. Ordering below the minimum order quantity will bring many problems. For example, main raw materials and related auxiliary materials cannot be purchased normally. Forced production will lead to an increase in various costs. However, as long as the customer can accept the unit price, our factory will try our best to cooperate with the customer to produce related products.

Our factory is just a sweater OEM factory. It has only a meager processing cost and no profit. It can’t help customers bear the corresponding risks. Therefore, we need to ask for a deposit. The proportion of the deposit varies according to the style of the sweater. In short, the amount of the deposit required should be able to cover the cost of all the raw materials. We will state the proportion of the deposit in the price quotation.

In the sweater industry, the main raw material supplier will have a quantity tolerance of about 10%, which leads to the sweater processing factory will have a quantity tolerance of about 15%. If the customer requires to deliver the goods according to the order quantity, then the processing factory will have tail inventory, and the money of this inventory will be calculated to the customer, resulting in the increase of unit price, which is actually unfavorable to the customer. Our factory’s actual shipment quantity tolerance range is about 10%, maximum 15%.

We calculate the total amount according to the actual delivered quantity of the order. The total amount minus the paid deposit is equal to the balance. The balance needs to be paid before shipment.

We currently only accept T/T payment method.

Yes, our factory has passed the amfori BSCI certification.

Under normal circumstances, customers should make samples in all colors and sizes. We will carry out mass production according to the approved samples. If there are no samples in all colors and sizes, after receiving the deposit for the order, we will produce mass production samples in all colors and sizes for customer approval. Mass production will only start after customer approval. This way, both parties can feel at ease. However, there must be sufficient delivery time.

Raw materials of different batches have color differences. Raw materials of the same batch but dyed in different vats also have color differences. So, color differences cannot be avoided in principle. When producing large quantities of goods, our factory will try to reduce color differences and exceed industry standards.

Inspecting the goods before shipment is the best. You can come to inspect the goods by yourself or entrust a third party. In recent years, many of our customers basically no longer come to inspect the goods and ship them directly because our quality control makes them feel at ease.

Generally speaking, samples are shipped by express services such as DHL, Federal, and UPS. For large shipments, sea freight is generally used. The specific transportation method needs to be determined by the customer because freight is also a cost and is ultimately paid by the customer.

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